Shipping Policy
Our comprehensive Shipping Policy ensures clarity and transparency for all orders at Whatacurls.com
Last updated: Mar 1, 2025
General Shipping Information
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Shipping Locations:
We ship our physical products (original paintings, prints, merchandise) worldwide.
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Processing Time:
Please allow 1-3 business days for order processing before shipment. Processing times may vary during peak periods or for custom orders.
Shipping Methods & Costs
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We offer various shipping methods with costs calculated at checkout based on the destination, weight, and dimensions of your order. You will see the final shipping cost before confirming your purchase.
Delivery Timeframes
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Domestic (India): Standard delivery within India typically takes 5-10 business days.
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International:
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Standard: International delivery usually takes approximately 15-30 business days.
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Express: For faster delivery, we offer express international shipping options. Please select the express option at checkout if you require expedited shipping.
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Important Notes
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Shipping Estimates: Delivery timeframes are estimates and not guaranteed.
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Tracking: Once your order has been shipped, you will receive an email with the carrier details and tracking number, allowing you to monitor the status of your order.
Specific Shipping Details
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Original Paintings & Prints: These items are carefully packaged to ensure safe delivery. Shipping costs will vary based on size, weight, and destination. We typically use carriers like FedEx, DHL, etc., for their expertise in handling delicate items.
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Merchandise: We ship merchandise via carriers such as USPS or local couriers. Shipping costs are based on weight and destination.
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Digital Paintings: Digital paintings are delivered electronically via email after purchase. No physical shipping is required.
Additional Shipping Information
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Customs and Duties (International): For international orders, you may be responsible for additional customs fees, taxes, or import duties imposed by your country. These charges are not included in the product or shipping price and are the responsibility of the customer.
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Incorrect Address: Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
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Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at hello@whatacurls.com. If you opted for shipping insurance, we will work with the carrier to resolve the issue. Without insurance, we cannot offer a refund or replacement for lost or damaged items.
Returns & Refunds
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Our Return, Refund, and Cancellation Policy for physical products can be found here. This includes conditions for returns due to damaged items and specifics on how refunds are handled.
Return Shipping
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Return shipping costs are the responsibility of the customer for both domestic and international orders, unless the return is due to our error (e.g., wrong or damaged item). For international returns, customers are also responsible for any customs fees or import duties associated with the return shipment if applicable.
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Our postal address is: G2, Grasslands Oville, Convent Road, Brahmagiri, Udupi 576101, KA, India.
Cancellation Shipping
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If you cancel an order, cancellation is not allowed under regular cases beyond 48 hours of purchase. However, in rare cases, please note that shipping costs will not be refunded if the item has already been shipped. Since the item cannot be cancelled once shipped, it will need to be returned by the customer. Please refer to our Return Policies for more information here. Additionally, for international orders, the customer will be responsible for any applicable customs fees.
Contact Us
If you have any questions or need assistance regarding shipping, please contact us at hello@whatacurls.com. and +91 9742310293. We will do our best to respond promptly.